Terms & Conditions;
Welcome to the website of Funfly Jewellery, before you start shopping, please make sure you agree with the following terms and conditions. This is necessarily a lengthy document, but we have tried to word in in easily to read form:
Important note on photographs;
We do our best to show accurate photographs each item for sale. An image will never show the true colours of an item, so much depends on the light source when it was photographed and the settings of your own screen, however we will try to describe the colours as accurately as we can.
We never carry out cosmetic work on our images, hand-made items may have tooling marks not found on machine-made mass-produced jewellery – this is the charm of bespoke jewellery, no two pieces are alike.
Definitions in these Terms;
Customers or visitors to this website are referred to as “you.” Funfly Jewellery is referred to as “us,” “our” or “we.”
You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Our company details are provided at the end of these Terms. Please get in touch with us using any of these points of contact if you have any queries or feedback regarding your purchases:
A contract is formed between you and us when you place the order for Product(s) on the Website by pressing the "order and pay now" button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. Clicking the "order and pay now" button commits you to the purchase of the Product(s). You will receive a receipt for the Product(s) via email and no contract will be formed until you have received an email stating that your order status is "Posted" and the item has left our premises.
Due to the nature of our business, occasionally items that are shown on our website will not be in stock - in these cases we will email you with your options which may be limited to an immediate refund (refunds take 3-5 working days to get to your account after we have processed them).
Making a purchase
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and availability of Product(s)/raw materials.
An order may be rejected if a pricing or product description error is identified.
Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
When you purchase an item from us, you will receive an email confirming receipt of your order. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than two working days to be dispatched - most orders are dispatched on the same or next working day. Orders placed at the weekend will normally be posted on the next working day. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.
Commissions are dealt with in a different way. Should you require a piece made specifically for you, even perhaps to a design you might have in mind, you should contact Pat directly by email, she will quote you a price and a probable time scale. When your request is finalised an advance payment of 25% will be required before work can be started as a sign of good faith. Commissions usually take up to 4 weeks.
We are a very small operation and not VAT registered so prices are as shown. We welcome purchases from overseas but all orders are charged in GBP, therefore any transaction fees that are added by your card company are not our responsibility.
We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.
We make every effort to package your items attractively, safely and securely. It is important that you retain any packaging if you want to make a return.
All items within the UK ordered online or by telephone will be posted by Royal Mail Special Delivery and may require a signature. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.
If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.
We only offer work produced to the highest standard. We take great care to accurately describe and photograph each item, however the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another. Also hand made items may have tooling marks not found on machine made mass produced jewellery – this is the charm of bespoke jewellery, no two pieces are alike. We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we'll see what we can do.
We know that you want to shop securely and with confidence. We therefore use the PayPal system to process your card payment. You do not need a PayPal account and can use your regular debit or credit card. PayPal is a very secure system and uses state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised. The security services of PayPal are among the most advanced in the country.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
loss of income or revenue
loss of business
loss of profits or contracts
waste of management or office time however arising.
Items of jewellery are often small, and all of our jewellery is intended for adult use. We cannot be held responsible in the event of anything being swallowed or ingested or any allergic reactions to the metals involved. As a general rule, decorative enamelled bowls etc should not be used for food use.
In accordance with the Consumer Protection Act 1987, we confirm that the Products that we supply as do not present a hazard to health and safety:
When properly used for the purpose for which they are designed; and if you take reasonable and normal precautions in their use.
Product(s) purchased from us are not intended for use by children or vulnerable persons.
We shall have no liability to you for any failure to deliver products you have ordered, or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, Acts of God, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Use of our website
All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without our written consent. You must also not use our website in any way that undermines the credibility of Funfly Jewellery.
On occasion, we may offer promotional codes for use on our website.
Each promotional code will detail any specific terms and conditions for the offer, but all promotional codes are subject to the below terms and conditions;
1. Discount cannot be used in conjunction with any other promotions or offers.
2. Unless otherwise stated in individual terms and conditions, discounts cannot be used more than once per customer.
3. Postage charges are excluded from the discount. Any discount will be applied before postage charges.
4. Discount cannot be exchanged for cash and cannot be applied retrospectively.
5. This discount cannot be redeemed against items that have already been purchased.
6. All orders are subject to availability.
7. Funfly Jewellery reserve the right to cancel, modify or suspend this promotion at any time.
Our returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights.
Funfly Jewellery is the online store for the Designer/Jeweller Pat Thatcher
Our Address is;
6 Swanlow Avenue