Shipments and returns

 

Packaging

 

We make every effort to package your items attractively, safely and securely. It is important that you retain any packaging if you want to make a return.

Postage

 

It is our aim to get your order to you as quickly as possible. Some pieces are available for dispatch within 5-7 working days, some are made to order and may take between 2 and 8 weeks. 

An email will be sent notifying you of dispatch of your order.

Orders are sent out on weekdays only and are subject to the following charges:

·      Royal Mail Special Delivery (Insured, trackable): £6.50

·      Orders over £100: free Royal Mail Special Delivery

Royal Mail Special Delivery, as this is a trackable service that provides compensation for items that are lost or damaged in transit. We cannot be held responsible for items sent by standard delivery that are lost or damaged while in transit to you.

With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you. 

If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.